In case anyone (everyone?) has forgotten what a good customer service experience sounds and feels like, we just had this one with a staff member at the Anne Murray Centre museum in Springhill, Nova Scotia. Email exchange:
We (2 of us) are interested in visiting the centre on Thursday, Oct 2, 2025 at around noon. This will be during a cruise ship port call from 9:30 a.m. – 6 p.m. in Halifax. We’re planning to rent a car at the port as soon as we get off the ship, drive to the centre, spend an hour or 2 there, and then drive back to make sure we’re back in time for the 6 p.m. ship departure.
Our questions:
1) Does this seem doable to you?
2) Do the tickets have a time of day (e.g., entry at noon) associated with them?
3) When would be the earliest we would be able to purchase tickets?
Thanks for any help!
John & Bob
Thanks so much for your message and interest in visiting the Centre.
The last of September is usually our last opening, but we can come in for you by appointment. You can just pay at the door. Yes, we’re 2 hours from Halifax and it sounds like a great little trip for you.
Please email me a couple of weeks prior to remind me and confirm, and I’ll make sure someone is here for you.
All the best,
Wanita
Thank you for your prompt and very customer-service-oriented response and generosity, Wanita!
I will definitely email you a couple of weeks before our trip to confirm and with any further details we might have at that time. We appreciate you!
John & Bob
Hi John and Bob,
Thanks so much for getting back to me and for your very kind words! Looking forward to seeing you in the Fall.
Cheers until then,
Wanita